Privacy Policy

This Site collects some Personal Data from its Users.

Data Controller

Tecnosoft Srl
Via Giovanni XXIII, 66
70011 Alberobello (Ba)
email: amministrazione@directholiday.it
fax +39.080.9691644

Types of data collected

Among the Personal Data collected by this Website, either independently or through third parties, there are: name, surname, email, telephone number, various types of Data, Usage data, Cookies and website.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.
Unless otherwise specified, all data requested by this website are mandatory. If the User refuses to communicate them, it may be impossible for this Website to provide the Service. In cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data are mandatory are encouraged to contact the owner.
Any use of Cookies – or other tracking tools – by this Website or by the owners of third party services used by this Website, unless otherwise specified, is intended to provide the Service requested by the User, as well as for the additional purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Method and place of processing of the collected data

Processing methods

The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external parties (such as suppliers of third party technical services, postal couriers) may have access to the Data. , hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Legal basis of the processing

The Owner processes Personal Data relating to the User in the event that one of the following conditions exists:

  • the User has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not object (“opt-out”) to such treat
  • ment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
    the processing is necessary for the execution of a contract with the User and / or for the execution of pre-contractual measures;
  • the processing is necessary for the execution of a task of public interest or for the exercise of public authority vested in the owner;
  • the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.

Place

The Data is processed at the Data Controller’s operating offices and in any other place where the parties involved in the processing are located. For more information, contact the owner.
The User’s Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User can refer to the section on details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.

If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the opening details.

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected.
Therefore:

  • Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
  • Personal data collected for purposes related to the legitimate interest of the owner will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.

When the processing is based on the User’s consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of processing the collected data

The User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User, Managing contacts and sending messages, Managing payments, Hosting and backend infrastructure, Displaying content from platforms external, statistics, tag management, heat mapping and session recording and content commentary.
To obtain further detailed information on the purposes of the processing and on the Personal Data that are concretely relevant to each purpose, the User can refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Contact the user

    Contact form (this Website)
    By filling out the contact form with their data, the User consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.
    Personal Data collected: surname, email, name, telephone number and various types of Data.
    Mailing list or newsletter (this Website)
    By registering with the mailing list or the newsletter, the User’s email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Website may be transmitted. User’s email address may also be added to this list as a result of registering on this Website or after making a purchase.
    Personal Data collected: surname, email and name.

  • Manage contacts and send messages

    This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
    These services may also allow the collection of data relating to the date and time the messages are displayed by the User, as well as to the User’s interaction with them, such as information on clicks on links inserted in messages.

  • Tag management

    This type of service is functional to the centralized management of the tags or scripts used on this Website.
    The use of these services involves the flow of User Data through them and, where appropriate, their retention.
    Google Tag Manager (Google LLC)
    Google Tag Manager is a tag management service provided by Google LLC.
    Personal Data collected: Cookies and Usage Data.
    Place of processing: United States – Privacy Policy. Subject adhering to the Privacy Shield.

  • Hosting and backend infrastructure

    This type of service has the function of hosting data and files that allow this website to function, allow its distribution and provide a ready-to-use infrastructure to provide specific features of this website.
    Some of these services work through servers geographically located in different places, making it difficult to determine the exact place where Personal Data is stored.
    SiteGround Hosting (SiteGround Hosting Ltd.)
    SiteGround Hosting is a hosting service provided by SiteGround Hosting Ltd ..
    Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.
    Place of processing: United Kingdom – Privacy Policy.

  • Statistics

    The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
    Google Analytics (Google Inc.)
    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the advertisements of its own advertising network.
    Personal Data collected: Cookies and Usage Data.
    Place of processing: United States – Privacy Policy – Opt Out. Subject adhering to the Privacy Shield.

  • Viewing content from external platforms

    This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
    In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.
    Google Maps widget (Google Inc.)
    Google Maps is a map viewing service managed by Google Inc. that allows this website to integrate such content within its pages.
    Personal Data collected: Cookies and Usage Data.
    Place of processing: United States – Privacy Policy. Subject adhering to the Privacy Shield.
    YouTube Video Widget (Google Inc.)
    YouTube is a video content viewing service managed by Google Inc. that allows this Website to integrate such content within its pages.
    Personal Data collected: Cookies and Usage Data.
    Place of processing: United States – Privacy Policy. Subject adhering to the Privacy Shield.
    Google Fonts (Google Inc.)
    Google Fonts is a font style visualization service managed by Google Inc. that allows this Website to integrate such content within its pages.
    Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.
    Place of processing: United States – Privacy Policy. Subject adhering to the Privacy Shield.

Rights of the User

Users can exercise certain rights with reference to the Data processed by the Owner.
In particular, the User has the right to:

  • withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously expressed.
  • oppose the processing of their data. The user can oppose the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are indicated in the section below.
  • access their data. The user has the right to obtain information on the data processed by the owner, on certain aspects of the processing and to receive a copy of the data processed.
  • verify and request rectification. The User can verify the correctness of their Data and request its updating or correction.
  • obtain the limitation of the treatment. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose other than their conservation.
  • obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
  • receive their data or have them transferred to another owner. The User has the right to receive his / her data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its unhindered transfer to another owner.

This provision is applicable when the Data is processed with automated tools and the processing is based on the User’s consent, on a contract to which the User is a party or on contractual measures connected to it.
propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or act in court.

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Owner or to pursue a legitimate interest of the Owner, Users have the right to object to the processing for reasons related to their particular situation.
Users are reminded that, if their data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the rights of the User, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.

Cookie Policy

This website uses cookies. To learn more and to view the detailed information, the User can consult the Cookie Policy below.

Further information on the treatment

Defense in court

The User’s Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Website or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For needs related to operation and maintenance, this Website and any third party services used by it may collect system logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to “Do Not Track” requests

This Website does not support “Do Not Track” requests.
To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Website and, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Data Controller. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom.

If the changes affect treatments whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

Definitions and legal references

Personal Data (or Data)
Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data
This is information collected automatically through this Website (including from third-party applications integrated into this Website), including: the IP addresses or domain names of the computers used by the User connecting to this Website, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, the parameters relating to the operating system and the IT environment of the User.

User
The individual who uses this Website who, unless otherwise specified, coincides with the Data Subject.

Interested
The natural person to whom the Personal Data refers.

Data Processor (or Manager)
The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)
The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.

This Website (or this Application)
The hardware or software tool through which the Personal Data of Users are collected and processed.

Service
The Service provided by this Website as defined in the relative terms (if any) on this site / application.

European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document is intended as extended to all current member states of the European Union and the European Economic Area.

Cookies
Small portion of data stored within the User’s device.

Legal references
This privacy statement is drafted on the basis of multiple legislative systems, including articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy policy applies exclusively to this Website.